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Placing an order

You may use our contact page to contact us to place your order or to ask any questions you may have. Email, text, or phone are the best options to reach us.

We offer pre-sale consultation on species selection per your requirements.

We do not ship live plants. Our live plants are for pickup only. We only ship hard goods.

When should I order?
This depends on the genus. We prefer to dig Phyllostachys species, for instance, in late October.

They can sometimes be dug in early April if the groves haven't received too much winter wind burn.

We advise orders be placed by mid October so your plants can be dug when the ground is thawed between late October and December.

Bamboo cannot be dug during the spring shooting season or during a summer drought.

Late October orders can often be planted immediately after digging if the plants are 5 gallons or larger.

You should order well in advance of when you will require the plants.

Visiting the Nursery

Visit and order pickup are by appointment only. Our bamboo nursery is conveniently located outside of Rochester, Indiana and is within driving distance of Wisconsin, Michigan, Ohio, Kentucky, and Illinois. Please contact us with any questions you may have or to arrange an appointment.

Terms and Conditions -
We do not ship live plants

Orders of live cold hardy bamboo plants are available for pickup at our nursery location.

Ordering Deadlines
This depends on the genus and current year's weather. Digging bamboo is very weather dependent. We try to keep digging updates in the green block at the top of our home page.

Custom Dug Orders and Deposit

All orders are custom dug. We do not carry a potted inventory. We request a deposit in the amount of 50% of the total cost of the order. The remaining 50% is due payment upon pickup when the plants are ready. The 50% deposit is non-refundable in case of order cancellation by the customer. The deposit is refundable in case of crop failure. In cases where 100% of the payment has been made in its entirety and the customer cancels the order, only 50% of the final cost is refunded.

We reserve the right to cancel an order at any time and keep the 50% deposit as a digging fee due to:
• lack of payment to hold the stock
• customer fails to establish an appointment for pickup at our request
• customer misses pickup appointment without prior notification and immediate rescheduling

Problems & Complaints

Hard Goods - We try not to make errors, but occasionally they may occur. We must be notified within 24 hours of all problems of receipt of order. We are not responsible for loss or damage to hard goods in transit. Claims of such will have to be filed with the transportation company. Hard goods are your property upon delivery to the transportation company.

Live Plant Material - We offer no warranty, expressed or implied, on plant material. We assume no responsibility after stock leaves the nursery.

We do not replace plants that have failed do to conditions beyond our control such as extreme heat or cold, possible neglect, or lack of experience on the part of the gardener.

Shipping Methods for Hard Goods

We usually ship by UPS ground. If necessary to deliver by an express delivery service additional shipping charges will be required.

Shipping Containers

We will ship items in a suitable container that best suits the items.

Shipping Costs for Hard Goods

These are calculated at checkout if using our PayPal purchase buttons.

If you're in state, local pickup is encouraged.

IT IS OUR POLICY NOT TO SUBSTITUTE!

Order

• All orders are subject to availability.
• Prices subject to change without notice.
• We ship hard goods by UPS or USPS.
• UPS requires a street address.
• Packing & Shipping fees will be added.
• In person, mail, email, or telephone orders accepted.

Payment
• cash
• cashier's check
• PayPal
• money order.
• In state purchases are subject to 7% state sales tax.
• By placing your order with us you are acknowledging that you agree to all terms and conditions on this page.

Simply contact us with your complete order list, your full name and address. We will contact you with a confirmation. Once you have a confirmed total you may either mail us your payment or use your credit card to pay through PayPal.